What is involved in Change management (ITSM)
Find out what the related areas are that Change management (ITSM) connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Change management (ITSM) thinking-frame.
How far is your company on its Change management (ITSM) journey?
Take this short survey to gauge your organization’s progress toward Change management (ITSM) leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Change management (ITSM) related domains to cover and 143 essential critical questions to check off in that domain.
The following domains are covered:
Change management (ITSM), Change management, Agenor Technology, Change Advisory Board, Change request, Configuration item, IBM Tivoli Configuration and Change Management Database, ISO 20000, IT infrastructure, IT portfolio management, IT service management, Incident Management, Microsoft Operations Framework, Network configuration and change management, Project management, Release management, Software engineering, User acceptance testing:
Change management (ITSM) Critical Criteria:
Group Change management (ITSM) leadership and diversify disclosure of information – dealing with confidential Change management (ITSM) information.
– What are our best practices for minimizing Change management (ITSM) project risk, while demonstrating incremental value and quick wins throughout the Change management (ITSM) project lifecycle?
– How do we make it meaningful in connecting Change management (ITSM) with what users do day-to-day?
Change management Critical Criteria:
Accelerate Change management management and acquire concise Change management education.
– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?
– Business Change and Training Manager responsibilities include Planning, coordinating and implementing an Organizational Change Management Plan?
– How should projects be phased to allow adequate time for Change Management and organizational acceptance of the selected technologies?
– Do you have formalized processes for organizational change management within your organization?
– Does your organization have a preferred organizational change management methodology?
– Do project management and Change Management look the same for every initiative?
– Do changes in business processes fall under the scope of Change Management?
– In what scenarios should change management systems be introduced?
– What has been your most Challenging change management experience?
– What change management practices does your organization employ?
– What are the primary barriers to effective Change Management?
– What is the latest success strategy in change management?
– When and how is Change Management used on a project?
– Who are the leaders in a Change Management process?
– What is the Change Management process?
– What is Change Management?
Agenor Technology Critical Criteria:
Infer Agenor Technology tasks and give examples utilizing a core of simple Agenor Technology skills.
– Will new equipment/products be required to facilitate Change management (ITSM) delivery for example is new software needed?
– What are our needs in relation to Change management (ITSM) skills, labor, equipment, and markets?
– How will you know that the Change management (ITSM) project has been successful?
Change Advisory Board Critical Criteria:
Chart Change Advisory Board leadership and probe Change Advisory Board strategic alliances.
– What other organizational variables, such as reward systems or communication systems, affect the performance of this Change management (ITSM) process?
– Will Change management (ITSM) have an impact on current business continuity, disaster recovery processes and/or infrastructure?
Change request Critical Criteria:
Communicate about Change request quality and interpret which customers can’t participate in Change request because they lack skills.
– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?
– What tools do you use once you have decided on a Change management (ITSM) strategy and more importantly how do you choose?
– Does the suggested change request support a mandate that was not in place when the projects original scope was complete?
– Will the product of the project fail to satisfy customer requirements if the change request is not executed?
– Will the product of the project fail to satisfy customer requirements if a change request is not executed?
– Can agile methods be used effectively for evolving a system in response to customer change requests?
– Does the suggested change request represent a desired enhancement to the products functionality?
– Does a suggested change request represent a desired enhancement to the products functionality?
– Does the suggested change request seem to represent a necessary enhancement to the product?
– Which individuals, teams or departments will be involved in Change management (ITSM)?
– Is the requested change request a result of changes in other project(s)?
– Will the project fail if the change request is not executed?
– Is impact analysis performed for all change requests?
– How much does Change management (ITSM) help?
Configuration item Critical Criteria:
Map Configuration item failures and don’t overlook the obvious.
– A Configuration Management database (cmdb) can contain different configuration items (cis). Which items would not normally be regarded as a ci?
– Among the Change management (ITSM) product and service cost to be estimated, which is considered hardest to estimate?
– During release, do the configuration items used match with the latest version indicated in baseline record?
– Are all requested changes to the configuration items assessed, processed and tracked?
– What is the purpose of Change management (ITSM) in relation to the mission?
– What: selection of configuration items (what should be managed?
– Are the relationships between configuration items established?
– Which of the entities should be configuration items?
– What are configuration items, baselines, etc. ?
– How will configuration items be identified?
– How will configuration items be controlled?
– Are there Change management (ITSM) Models?
IBM Tivoli Configuration and Change Management Database Critical Criteria:
Inquire about IBM Tivoli Configuration and Change Management Database quality and plan concise IBM Tivoli Configuration and Change Management Database education.
– What management system can we use to leverage the Change management (ITSM) experience, ideas, and concerns of the people closest to the work to be done?
– Is maximizing Change management (ITSM) protection the same as minimizing Change management (ITSM) loss?
– How to deal with Change management (ITSM) Changes?
ISO 20000 Critical Criteria:
Have a round table over ISO 20000 management and spearhead techniques for implementing ISO 20000.
– Is there any existing Change management (ITSM) governance structure?
– Have all basic functions of Change management (ITSM) been defined?
– Is a Change management (ITSM) Team Work effort in place?
– What is the scope of potential ISO 20000 certification?
IT infrastructure Critical Criteria:
Incorporate IT infrastructure issues and budget the knowledge transfer for any interested in IT infrastructure.
– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Change management (ITSM) processes?
– Can we achieve even more efficient utilization of software and hardware within mission systems and IT infrastructure investments?
– What IT infrastructure do we have and what do we need to support the future organization needs?
– In which area(s) do data integration and BI, as part of Fusion Middleware, help our IT infrastructure?
– How to get alignment between business strategy and IT infrastructure?
– Is the scope of Change management (ITSM) defined?
IT portfolio management Critical Criteria:
Have a round table over IT portfolio management planning and summarize a clear IT portfolio management focus.
– How can we incorporate support to ensure safe and effective use of Change management (ITSM) into the services that we provide?
– Who sets the Change management (ITSM) standards?
IT service management Critical Criteria:
Think about IT service management engagements and look at it backwards.
– How do we provide the context for investment considerations (which services does an investment affect, and how does that fit with the business strategy and priorities?
– Have you deployed, or are you looking to deploy, any application discovery and dependency mapping (ADDM) solutions?
– How would you describe the impact of cloud vis-a-vis your itsm initiative/capabilities in your organization?
– Does current usage support ongoing contract negotiations for maintenance and upgrade renewals?
– Is Service Delivery (hardware/software/people) capable of supporting requirements?
– How much time does it take to consolidate information into meaningful reports?
– Is there a defined enterprise it tool strategy and architecture model?
– Why would a customer be interested in a particular product or service?
– Is the service provider eligible for certification under the scheme?
– What services are published in your organizations service catalog?
– What best practices are relevant to your itsm initiative?
– Do you have a single view into it Service Management?
– Who gverns an enterprise tool strategy?
– What do you see as your major ITSM challenge?
– Is the Quality of Service met?
– What is Service Management?
– Are we over licensed?
Incident Management Critical Criteria:
Conceptualize Incident Management projects and display thorough understanding of the Incident Management process.
– What are the key elements of your Change management (ITSM) performance improvement system, including your evaluation, organizational learning, and innovation processes?
– Which processes other than incident management are involved in achieving a structural solution ?
– Do Change management (ITSM) rules make a reasonable demand on a users capabilities?
– In which cases can CMDB be usefull in incident management?
– What is a primary goal of incident management?
Microsoft Operations Framework Critical Criteria:
Map Microsoft Operations Framework tasks and simulate teachings and consultations on quality process improvement of Microsoft Operations Framework.
– What other jobs or tasks affect the performance of the steps in the Change management (ITSM) process?
– How do mission and objectives affect the Change management (ITSM) processes of our organization?
– Who are the people involved in developing and implementing Change management (ITSM)?
Network configuration and change management Critical Criteria:
Probe Network configuration and change management issues and integrate design thinking in Network configuration and change management innovation.
– Why are Change management (ITSM) skills important?
Project management Critical Criteria:
Systematize Project management tactics and oversee Project management management by competencies.
– How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years youve spent defining and refining your systems and software process assets?
– With agile processes promoting the concept of self-directed teams, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?
– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?
– Are your current project management and time and expense capture applications outdated and expensive to update and maintain?
– So, if the project no longer needs a detailed master project plan, why does it need a project manager?
– How could a new product or service be developed in this century without Agile Project Management?
– Which individual role is responsible for all aspects of the delivery of the solution?
– So, how do we adapt project management techniques to deal with this key reality?
– Justification: what are your research questions and how do you motivate them?
– How is agile project management performed in the context of virtual teams?
– Does our organization need more Change management (ITSM) education?
– Operationally, what does project management integration mean?
– So, how does the agile project management model work?
– that is fine as far as it goes, but does this scale?
– What is Turnkey Operation in Project Management?
– Are we ready to execute an agile project?
– How familiar are we with Agile project management?
– How do we deal with change?
– Needs project management?
– Who is a customer?
Release management Critical Criteria:
Start Release management visions and plan concise Release management education.
– How do these developers concur over long distances in environments where people rarely if ever meet face to face in a virtual organization?
– What is, really, the difference between development and innovation, i.e. how big or radical do changes have to be to warrant the label innovation ?
– What are the issues that arise when a limited number of vendors participate in a technology market and how can the risks be mitigated ?
– How much do political issues impact on the decision in open source projects and how does this ultimately impact on innovation?
– How is release management for new application services integrated with your itsm capabilities?
– Does it avoid poorly executed software handoffs between development, testing, and operations?
– When a Change management (ITSM) manager recognizes a problem, what options are available?
– Where do requirements come from (and what should we do about it)?
– Are there any guarantees that the project will ever be completed?
– When should sunk cost be abandoned and new solutions sought ?
– What tools and techniques are use to support these activities?
– Do you have existing automation or deployment tools?
– When should technology be recycled & re-used ?
– How do we go about Securing Change management (ITSM)?
– When is a release management plan used?
– How well are os projects documented?
– Can you Reduce your release window by 90%?
– When to buy vs. build ?
– All tasks complete?
Software engineering Critical Criteria:
Examine Software engineering planning and develop and take control of the Software engineering initiative.
– DevOps isnt really a product. Its not something you can buy. DevOps is fundamentally about culture and about the quality of your application. And by quality I mean the specific software engineering term of quality, of different quality attributes. What matters to you?
– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Change management (ITSM). How do we gain traction?
– Can we answer questions like: Was the software process followed and software engineering standards been properly applied?
– Is open source software development faster, better, and cheaper than software engineering?
– What are the business goals Change management (ITSM) is aiming to achieve?
– Better, and cheaper than software engineering?
User acceptance testing Critical Criteria:
Adapt User acceptance testing risks and budget the knowledge transfer for any interested in User acceptance testing.
– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Change management (ITSM) in a volatile global economy?
– Think about the kind of project structure that would be appropriate for your Change management (ITSM) project. should it be formal and complex, or can it be less formal and relatively simple?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Change management (ITSM) Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Change management External links:
10 Change Management Best Practices | The Fast Track
CDT Releases Organizational Change Management and …
Change management experts -Change Management …
Agenor Technology External links:
Agenor Technology (@AgenorTech) | Twitter
Change Advisory Board External links:
Home | UITS Change Advisory Board
Change Advisory Board | UITS Change Advisory Board
Change request External links:
Mortgagee Change Request Form
GEICO Homeowner Mortgagee Inquiry and Change Request
[PDF]TITLE CHANGE REQUEST HECKLIST AND …
Configuration item External links:
MIL-HDBK-61A 5.3 Configuration Items
What is CONFIGURATION ITEM? definition of …
Glossary – Configuration Item
ISO 20000 External links:
ISO 20000 Section 8: Resolution Processes | LightEdge
ISO 20000 – International IT Service Management Standard
What is ISO 20000? – Definition from WhatIs.com
IT infrastructure External links:
What is IT Infrastructure? – Definition from Techopedia
Chef – Automate IT Infrastructure | Chef
IT portfolio management External links:
IT Portfolio Management Conference – 10times
IT service management External links:
Remedyforce- IT Service Management and Help Desk – …
ServiceAide: ITSM Tools – IT Service Management …
Remedy 9 – IT Service Management Suite – BMC Software
Incident Management External links:
Incident Management Home | OPWDD
Home | Arizona Traffic Incident Management
National Incident Management System | FEMA.gov
Microsoft Operations Framework External links:
What is Microsoft Operations Framework (MOF)? – …
Appendix A – Microsoft Operations Framework
Microsoft Operations Framework
Project management External links:
CCRS | Project Management Institute
Certifications | Project Management Institute
Software engineering External links:
Software Engineering Institute
Academy for Software Engineering / Homepage
User acceptance testing External links:
What is User Acceptance Testing (UAT) and How to …
User Acceptance Testing | News | One Source
xBTCe DEMO.User Acceptance Testing (UAT) …